Frequently Asked Questions

Yes — we offer county-by-county coverage in most major metro areas across the U.S. You can request alerts for your specific city, county, or zip code. Asset tracking is available nationwide. Contact us to check if your county is supported.

Our alerts are delivered within seconds of dispatch—often 30 to 60 minutes before other platforms. We monitor live radio traffic, 911 feeds, and verified social media sources to get you critical fire and water loss alerts faster than anyone else.

Alert Networks gives you real-time alerts seconds after fire or water damage is reported. While most services rely on delayed news reports, we pull directly from radio traffic, 911 dispatch, and verified sources—so you can be first on-site and win more restoration jobs.

Yes — you can customize your alerts based on location, incident type, property value, and more. Our filtering system learns your preferences over time, and we offer optional human verification for high-value alerts to reduce false positives.

We monitor all major property damage incidents including structure fires, water damage from burst pipes or flooding, storm damage, smoke damage, vehicle accidents with property damage, and other emergency situations that typically require restoration services.

Yes — Alert Networks has mobile apps for iOS and Android. You can receive real-time alerts, manage filters, and more directly from your phone. Our platform also works on tablets and any desktop browser.

Our alerts maintain a 95%+ accuracy rate through multiple verification sources. We cross-reference scanner traffic, 911 feeds, news outlets, and social media to confirm incidents before sending alerts. Our Verified Leads service provides additional human confirmation for even higher accuracy.

Yes — your entire team can use Alert Networks without additional user fees. Every account includes unlimited users with customizable roles, so you can give managers, techs, and office staff the right level of access.

We don't offer free trials, but we do provide live demos and personalized onboarding. This gives you a full look at how real-time alerts and asset tracking work based on your specific service area and use case. Contact us to schedule a demo or request access to sample alerts.

Your subscription includes unlimited user accounts, 24/7 monitoring, mobile and web app access, basic support, and standard reporting. Higher-tier plans include verified alerts, nighttime calling, priority support, and advanced analytics features.

Depending on your service area or type of assets that you want to track hardware may be required, but we will go over all of that in detail during the onboardin process. Contact our sales team to discuss the best pricing structure for your business needs.

Yes, we provide enterprise pricing for larger restoration companies and franchises with multiple locations. Volume discounts are available, and we can customize plans to fit your specific operational needs. Contact our sales team for enterprise pricing.

Alert Networks works on iOS and Android devices, plus any modern web browser (Chrome, Safari, Firefox, Edge). Our mobile apps are available in the App Store and Google Play. The web application works on desktops, tablets, and mobile browsers.

Real-time alerts can typically be activated within 24-48 hours of signup, depending on your coverage area. Asset tracking setup depends on equipment installation but usually takes 3-5 business days. Our team provides full onboarding and training support.

We provide comprehensive onboarding including live training sessions, documentation, video tutorials, and ongoing support. Our support team is available during business hours, with priority support for higher-tier plans. We also offer periodic training updates as new features are released.

Yes, we offer API access and integrations with popular restoration software platforms. Our team can work with you to set up custom integrations to fit your existing workflow and reduce duplicate data entry.